ANSWERGLASS / LEGAL

Refund Policy

Effective September 15, 2026 · Digital QR replacement files

A clear policy for digital files

Your $19 payment buys one digital replacement design, not physical printing or reactivation of an old QR service.

Delivery failures, duplicate charges, or defective files

Contact us within 14 days of purchase if you were charged twice, cannot access your files, or the delivered files do not match your confirmed order. We will investigate and offer a corrected file or refund for a verified delivery or product defect. This 14-day request window does not limit rights that last longer under applicable law.

Incorrect details or a change of mind

Check your destination and dimensions in the free preview. If you made a mistake, contact us promptly; we will assess a correction or refund based on what happened. We do not automatically reject a request just because files have been downloaded. A third-party website going offline, incorrectly applied labels, unsuitable paper, or a printer scaling the file is not by itself a defect in the digital file.

How to request help

Use the contact address below and include the checkout or order reference, the issue, and—if useful—a photo of a test print. Do not send card numbers. If a refund is approved, it is returned through the original payment method. Your bank controls when it appears in your account.

Consumer rights

Nothing here removes cancellation, refund, conformity, or other consumer rights provided by applicable law. If local rules give you stronger protections, those rules apply.

Contact

For product support, refunds, privacy questions, or legal notices, contact support@fivetoclose.cloud. Include your order reference when relevant. Never email payment-card details or passwords.